Technical Integration Specialist

Remote
Full Time
Mid Level

Company Overview:

Did you know it takes a member of congress, on average, 45 days to respond to even the most basic constituent request? We view this as a fundamental breakdown in the UX of representative democracy and we're building a platform to fix it.

Indigov is a constituent relationship management suite for the modern representative. Our platform reduces average response times from weeks to minutes for 90% of incoming messages. At Indigov, we have defined a new category of software, which is changing communication between elected officials and the people they serve. We are growing quickly in both customer acquisition and revenue, and you can find Indigov across the US in the United States House of Representatives, State legislatures, Governors, Attorneys General, Mayor and City/County Council offices. Our product is already impacting over 150 million Americans, and we are just getting started."

Role Overview:

We are seeking a Technical Integration Specialist to join our Professional Services team. In this customer-facing role, you will serve as the primary technical resource, managing and optimizing the integration points between our SaaS product and client systems. You will be responsible for ensuring seamless configuration, onboarding, and troubleshooting of complex systems integrations, including user provisioning, Single-Sign-On (SSO), and email integrations.

This role requires a blend of strong technical expertise and exceptional client-facing communication skills. You will collaborate with both internal teams and external client stakeholders to deliver smooth and efficient implementation processes.

Key Responsibilities:

  • Manage Client Integrations: Lead the technical aspects of integrating our SaaS platform with client systems, including Active Directory, Single-Sign-On (SSO) using Okta, and email system integrations to our CRM.
  • User Provisioning Optimization: Oversee and enhance user provisioning processes through Terraform and Okta, ensuring smooth and efficient access management for clients.
  • Automation and Integration: Design and implement automation scripts and workflows to streamline the provisioning process and improve efficiency.
  • Client Communication: Facilitate technical discussions and onboarding calls with clients, ensuring their systems are configured and integrated correctly.
  • Monitoring and Reporting: Develop and maintain monitoring systems to ensure the reliability of the access management process and provide regular reports on provisioning status.
  • Troubleshoot and Diagnose: Serve as the subject matter expert in diagnosing and troubleshooting integration issues, resolving any technical problems that arise during or after implementation.
  • Technical Documentation: Develop and maintain comprehensive technical documentation for integrations, including detailed steps, configurations, and troubleshooting guides.
  • Security Compliance: Ensure that all access provisioning adheres to security best practices and compliance requirements.

Required Qualifications:

  • Experience: 3+ years of experience in a technical integration role, preferably within a SaaS environment.
  • Technical Skills: Proficiency with Okta, Terraform, Active Directory, SSO protocols (SAML, OAuth), and email system integration (SMTP, IMAP, Exchange).
  • Exposure to Identity Providers within the Okta environment
  • Customer-Facing Experience: Proven ability to lead technical discussions and communicate effectively with clients, both technical and non-technical stakeholders.
  • Problem-Solving Skills: Strong troubleshooting and diagnostic skills for resolving complex technical issues in real-time.
  • Project Management: Experience managing multiple client integrations simultaneously and delivering projects on time.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to clients.
  • Collaboration: Ability to work cross-functionally and align with internal teams to achieve client success.

Preferred Qualifications:

  • Experience with other Identity and Access Management (IAM) solutions.
  • Familiarity with enterprise-level CRM platforms.
  • Basic knowledge of networking protocols and security standards related to SSO and email systems.
 

What makes an ideal candidate:

  • Passion. Building beautiful products that take complex tasks and make them feel simple and intuitive
  • Accountability. In a small team of early employees, it is crucial that we all own the outcome and quality of the work we do. The buck always stops with you!
  • Grit. Working with government can be challenging in ways that startups frankly aren’t, but the scale and importance of the problems we are solving more than make up for it. We are looking for folks that share that mentality.
  • Curiosity. You care about people and the problems they have, and seek to empathize and understand.

Working at Indigov:

  • Competitive salary, equity, healthcare, and 401k
  • High-degree of autonomy, flexible remote work, and flexible PTO
  • Drive technical direction of the company and help improve the efficacy of the U.S. government
  • Equal opportunity employer
  • Remote-first culture

Salary Range

The expected salary range for this role is $80,000-$100,000. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. 

Indigov provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*